All FAQs

Ordering from Perch

HOW MUCH IS SHIPPING AND DELIVERY?
We’re happy to offer free standard domestic shipping for all orders over $30. For orders under $30, rush shipping or international shipping, charges are calculated by UPS and will be displayed prior to checkout. 
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Your item(s) will be packed, and shipped the next business day after you place your order.
CAN I CHANGE MY SHIPPING ADDRESS ONCE ORDERED?
As long as your order hasn’t shipped. To change your shipping address, please call us at 302-827-3724 or email support@perch.com. We’re available 7 days a week from 10AM - 6PM EST.
WHEN AND HOW WILL I RECEIVE MY TRACKING NUMBER?
You’ll receive an email with your tracking number when your order ships. Please note that it can take 12-24 hours for your tracking number to be updated. Please email us at support@perch.com if you haven’t received your tracking number 2 business days after placing your order.
NOT LOVING MY PURCHASE - CAN I MAKE A RETURN?
If you are dissatisfied with part or all of your purchase, we will gladly accept returns of all unused merchandise. Please email support@perch.com or call us at 302-827-3724 to arrange a return. We’re available 7 days a week from 10AM - 6PM EST, and we’ll email you a shipping label so you can drop the package back into the mail. You’ll be issued a full refund when we receive the items back at our warehouse.
BUT WHAT IF I WANT TO MAKE AN EXCHANGE?
We treat exchanges like a return - we’ll give you a full refund which you’re welcome to use to make another purchase on our site. Please call us or email support@perch.com for more information.
HELP - SOMETHING IN MY ORDER WAS BROKEN! WHAT CAN I DO?
If an item/your order is damaged upon delivery, please send a photo of the damaged item(s) to support@perch.com and we will send a replacement as soon as possible.

Ordering a Perch Desk

WHAT IS COURIER DESK DELIVERY?
We’re thrilled to offer door to door delivery and assembly service in New York City during our beta launch. We’ll contact you within 24 hours of your purchase to schedule your delivery appointment, and will deliver and assemble your desk completely free of charge!
WHEN WILL I BE ABLE TO SCHEDULE DELIVERY?
A member of our team will call you in the 24 hours after you place your order. If for some reason you don’t hear from us, or need to make a change to your delivery, please call us at 302-827-3724. You can also email us at support@perch.com.
I MISSED YOUR CALL TO SCHEDULE MY DELIVERY APPOINTMENT - WHAT SHOULD I DO?
Oh no! Not to worry - we’ll call you back, but you can also reach us at 302-827-3724 or email support@perch.com to schedule your delivery appointment.
WHAT ARE DESK DELIVERY TIMES? IS DESK DELIVERY AVAILABLE ON WEEKENDS OR OFF-HOURS?
We know you’re busy, and that waiting endlessly for a delivery service is frustrating. We’ll be offering weekend deliveries in addition to select nights during the week. When we call to schedule your delivery appointment, we’ll work with you to schedule a time that works well for you.
HOW MUCH DOES DESK DELIVERY COST?
We’re happy to offer desk delivery and assembly for no extra charge.
DO I HAVE TO BE PRESENT TO RECEIVE MY DESK?
Yes please. We’ll be assembling your desk for you, so need you or an adult member of your household to be present for the entire appointment.
CAN I RETURN MY DESK IF I’M NOT LOVING IT?
If after a few weeks you’re not inspired by your desk (or chair) we’ll be happy to accept returns as long as you let us know within 30 days of the delivery date. We’ll even come and pick it up from you. If you’d like to arrange a return, please call us or email support@perch.com.

Other Questions

DO YOU HAVE A SHOWROOM OR STORE I CAN VISIT?
PERCH has a community workspace in Union Square and we’d love to host you, and show you our products in person. Please call us or email support@perch.com to schedule a time to drop by.
HELP - I’M LOCKED OUT OF YOUR SITE!
Oh no! You can reset your username and password directly on our website. If you’re still having trouble please contact support@perch.com and we’ll be able to help you reset your login information.
CAN I MAKE A REQUEST OR GIVE FEEDBACK?
Of course! We’d love to hear from you and learn how we can make your experience better. Feel free to give us a call, or email support@perch.com.

Contact Us

PERCH
113 University Place (at 13th st)
11th floor
New York, NY 10003


302-827-3724
Available 7 days a week from 10AM-6PM EST